Where AI actually works
We don't offer templates, because our clients don't fit them. Every engagement starts with the business process – not the technology.
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Admin & Document Workflows
Automation
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Feedback & Call Analysis
Intelligence · 03 · Financial Intelligence · Finance · 04 · Content & Recommendations · Content · 05 · Validation & Compliance · Compliance · 06 · Visual Classification · Vision
Feedback & Call Analysis
Sentiment, emotional tone, and churn risk read out of every channel – emails, calls, meetings, social. Surface problems before the numbers move.
Customers tell you what's going wrong well before churn shows up in the data – in emails, on calls, in meetings, on social. Our models surface that signal: sentiment, emotional tone, and early warnings on emerging issues, with decision support for the teams that have to act. For call centers, the same system grades agent performance, flags script deviations, and predicts churn or upsell readiness on a per-call basis.
Key features
- Sentiment and emotional-tone analysis across written and spoken channels
- Early-warning notifications on emerging issues
- Agent performance evaluation and script-deviation detection
- Behavioral prediction: churn likelihood and upsell readiness
In production
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Deployed at Muziker – validating the impact of operational actions on satisfaction
The INSYNAPS way
From idea to production. Four steps. No detours.
AI Workshop → Opportunity Assessment → Proof of Concept → Implementation. If the process isn't clearly defined, we help define it first.