Customer support is under constant pressure to deliver speed, accuracy, and empathy. GenAI empowers agents to respond faster, answer more precisely, and analyze every interaction — increasing customer satisfaction while reducing team workload.
- Summarizing and categorizing calls, emails, and chats
- Real-time reply suggestions for agents
- Automatic ticket creation from multiple input channels
- Generating FAQ responses from documentation or knowledge bases
- Personalizing replies based on customer context and history
- Translating and localizing customer communications
- Sentiment analysis and escalation based on emotional tone
- Auto-generated summaries for follow-ups or internal reporting
- Lunys – AI Product Descriptions for B2B and B2C: We helped customers better understand the offer through descriptions tailored to customer type, with relevant and practical details.
- Lunys – Recipe-Based Shopping Assistant: An AI assistant allows users to purchase all ingredients with a single click – improving the experience, saving time, and boosting conversions.