Our client, a major Slovak health insurance company, faced challenges with the manual processing of data from court-appointed enforcement agents (bailiffs), which slowed down internal workflows and made it impossible to systematically evaluate the performance of individual enforcement officers.
Back-office staff had to manually process a large volume of documents received from enforcement agents regarding the status of ongoing enforcement cases. This process was not only time-consuming but also prone to errors.
Additionally, the client lacked tools for systematically assessing the effectiveness of individual agents, which hindered process optimization and more efficient collaboration. The main goal was to automate data processing and improve transparency and operational efficiency.
We deployed a solution that automatically processes all incoming documents from enforcement agents, extracts relevant information, and records it directly into the client’s internal systems. This step enabled significant automation of downstream processes and led to improvements in both efficiency and data quality.
Our solution automatically receives and processes documents from enforcement agents without the need for manual intervention
It extracts relevant information using intelligent data extraction methods
The extracted data is transformed into a structured format and automatically entered into the health insurer’s systems
Automated workflows are triggered based on the extracted data, such as case file updates, alerts, and escalations
The solution is designed to be scalable and adaptable to other document types or communication formats.
„Working with Insynaps helped us eliminate routine tasks while opening up entirely new possibilities for analyzing the effectiveness of our enforcement partners. The solution is reliable, scalable, and delivered visible results right from the start.“
Dôvera Health Insurance Company
- 100% of correctly formatted documents from enforcement agents are processed and extracted automatically, without the need for manual intervention.
- Back-office time savings of over 60%, allowing staff to focus on more complex cases.
- Improved data consistency and quality, leading to better decision-making in enforcement workflows.
- Established a foundation for analytical evaluation of enforcement agent performance, enabling more efficient collaboration and optimized partner selection.
automatically
time savings